Privacy Policy
Psytide B.V. (hereafter referred toas: ‘Psytide’) is committed to protect and preserve the privacy of its visitors when visiting our website and our participants joining our retreat programs. This Privacy Policy contains a description of how we process your personal data that you choose to provide to us, or that we collect from you whilst you visit this website. Our Privacy Policy should be read in conjunction with our General Terms and Conditions.
Psytide B.V. with its registered business address at Mesdagstraat 19, 2596 XT Den Haag, registered with the Dutch chamber of commerce under number 93237499, is responsible for the processing of personal data as set out in this Privacy Policy as a data controller.
For what purposes do we process personal data?
We only process your personal data for carefully defined purposes. Below you will find more information about the different purposes.
1. To send you an invite
Through our website it is possibleto ask for an invite to receive further information about our Retreat Programs and/or other services. To send you an invite, we process data such as: First and last name and email address.
This purpose is necessary for the conclusion or performance of an agreement (Article 6 paragraph 1 sub b GDPR)and / or our legitimate interest (Article 6 (1) (f) GDPR).
2. To be able to process orders or registrations for retreat programs through our website
As soon as you have made an order or register for a retreat program with Psytide, we process data such as: First and last name, data of birth (we only provide product and services to customers that are 25 years and older and this helps us verify your identity if you want to exercise your rights), address details, phone number, e-mail address and order information. If you have a personal account, then the data may (also) be stored in your account.
We also store information about previous orders, registrations and / or cancellations in your account. We do not process any financial data, other than if a payment was successfully processed for a specific order.
This purpose is necessary for the conclusion or performance of an agreement {Article 6 paragraph 1 sub b GDPR).
If you register for a retreat program with Psytide, we will process a limited amount of personal data regarding your health to determine if you are eligible to take part in a retreat program. The legal ground for the processing of the personal data regarding your health is your consent (Article 6 paragraph 1 sub a GDPR), which youprovide to us during the registration process on our website.
3. To perform analyzes and development of our website
We also process data from you that you indirectly provide to us. Our website may use cookies for functional,analytical and marketing purposes. The functional cookies are necessary for theuse of the website. This includes (inter alia) the following data:
• Location data
• IP address
• Internet browser and device type
• Website language
The data from the functional and analytical cookies are not linked to the other data you may provide. The legal basis is our legitimate interest in efficient business operations (Article 6 (1) f GDPR).
We may use marketing and/or targeting cookies and/or pixels that help us in providing you with adverts that are relevant based on your browsing habits and our website usage. They can also be used to allow third parties to display relevant and personalized ads to users through their networks, to measure the effectiveness of advertising campaigns and to limit the number of times you see the same advert.
Social media cookies/ pixels allow us to interact more easily with social media, such as Facebook and lnstagram. We do not control social media cookies and they do not allow us to gain access to your social media accounts. Please refer to the relevant social media platform's privacy policies for information about their cookies. We use marketing cookies from Facebook, Linkedln and Google Analytics.
The legal basis for the use of marketing cookies is consent (Article 6 (1) a GDPR) that you provide by agreeing to the terms and conditions of the cookie banner on our website. You always have the possibility to revoke your consent by emailing to info@psytide.org.
4. For customer service: handling questions/ comments / complaints
You can call and email with us. To ensure that we can help you immediately we use the data available in our customer relationship management system, which includes your contact information, questions, used services, etcetera. This is necessary for the conclusion or performance of a contract (Article 6 (1) (b) GDPR) and / or our legitimateinterest (Article 6 (1) (f) GDPR)
5. Marketing: including sending newsletters and promotions by e-mail
We can use your name, e-mail address and phone number for marketing purposes, for example for sending newsletters and/or promotions. You can sign up for the newsletter via our site. You will only receive newsletters (and/or other marketing e-mails) from us if you have given us permission to do so, or if you have enrolled in the Psytide retreat programs (or other) services and have not indicated that you do not wish to receive the marketing messages.
We obtain some information without you immediately noticing. For example, if you read our electronic (news)letters. We collect this information by means of email pixels. With the help ofthe e-mail pixels, we know if and when an e-mail was opened and which links in the e-mail were opened. Based on this, we can measure the effectiveness of our marketing activities and offer a more personalized selection of news and/oroffers based on your interests.
We only collect this information ifwe have received your consent (which consent you can always easily revoke bye-mailing us). We ask for your consent when you sign up for our newsletter.
Would you rather not receive a newsletter anymore with an e-mail pixel? Unsubscribe via the email itself byclicking on "unsubscribe" or by emailing us at info@psytide.org with this request. The legal basis for our marketing activities is our legitimate interest (Article 6 (1) f GDPR)and/or consent, which you give when you sign up for our newsletter (Article 6paragraph 1 sub a GDPR).
Who do we share your data with?
In a number of cases, we provideyour data to external parties. For example, the external service providers(inter alia, data processors) that help us process your personal data. However,we will never sell your data to other parties. Processors who help us process your personal data may only use your data on our instructions and to perform the relevant services they provide to us. They may not use or pass on your data independently. In some cases, we might be legally obliged to provide your data. For example, to governmental bodies. In all cases, we only share strictly necessary data. Third parties who act as processors for us have entered into a processor agreement with us which, among other things, states that they will only process your data in accordance with our instructions, treat the data confidentially and secure it properly.
How long do we keep your data?
We keep this data for as long as is necessary for the purpose for which we use your data. And as long as the law obliges us to keep your data. Exactly how long that is differs. From a few months to many years, for example because that is necessary for our accounting.
We will store your data in any case as long as necessary, unless you ask us delete data via info@psytide.org. In case we have no further legal obligation to maintain your data, then we will delete your data within 30 days after your request.
How we protect your data
Pursuant to Article 32 of the GDPR, we are obliged to take appropriate technical and organizational measures to prevent the loss of personal data or unlawful processing.
Confidentiality
All our employees and externalservice providers have signed a confidentiality agreement. We handle information that you entrust to us with care. That is why only certain employees get access to your data.